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Cancellations Policies
Valle Nevado resort cancellation policies are as follows:
•
60 days or more prior to arrival to hotel: 10% of total reservation
• 59 - 30 days prior to arrival to hotel: 30% of total reservation
• 29 - 0 days prior to arrival to hotel: 100% of total reservation
Early
Departures:
Early departure is considered
whenever the guest checks-out prior to the date stipulated on
the original reservation. In such case, Valle Nevado will not
reimburse guest for the value of any unused services.
Late
Arrivals:
Whenever a guest checks in one or more days after the
arrival date of the reservation, Valle Nevado will not reimburse
for the value of any unused portion of the services. Likewise,
accommodations will not be extended beyond the original departure
date.
Groups:
For group reservations, the policy is as follows: Exemptions.
For each reservation of 20 paying adults based on a double or
single room occupancy (not including additional beds, a third
or fourth bed), one guest shall be exempt from payment, at a double
room rate.
No
Snow Policy:
Valle Nevado boasts a modern snowmaking system; however,
if due to a lack of snow all lifts are closed on a specific date
during the season, Valle Nevado will reimburse 100% of the amounts
paid for each reservation corresponding to that date.
Alternatively,
payments made may be credited towards reservations for other dates
during the same season, thereby employing the amount deposited
to credit the account in case there are any rate differences among
the weeks or products in question.
Road
Closed Policy:
The Chilean Ministry of Public Works maintains the access
road to the Andes Mountains and is therefore responsible for clearing
the road in the event of snowstorms. Even though Valle Nevado
offers support and machinery for the execution of these tasks,
Valle Nevado is not responsible for the road conditions.
In
light of this situation, Valle Nevado will proceed in the following
manner:
Guests
in Santiago who are unable to drive up to Valle Nevado will be
directly responsible for their accommodation expenses in Santiago
while the road remains closed and the nights that were not used
at the Valle Nevado resort will be accredited to their accounts.
In this case, guests may choose to transfer this credit to their
account for any extra services
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